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Hardware Support/Maintenance Technician
Bethesda, MD · Information TechnologyIT Veterans is seeking a Hardware Support / Maintenance Technician to support government operations through hands-on hardware maintenance, minor installations, and system support. This role requires a strong understanding of hardware components, inter-operational dependencies, and preventative maintenance practices. The ideal candidate is detail-oriented, technically proficient, and comfortable supporting both CONUS and OCONUS missions. You must have TS/SCI clearance with the ability to obtain a CI polygraph.
Key Responsibilities:
Candidates must meet one of the following education and experience combinations and be a CCC Academy Graduate:
At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.
Key Responsibilities:
- Perform hardware maintenance and minor installations on equipment identified within the task order
- Understand inter-operational relationships of system components to effectively support maintenance services
- Execute minor system tasks, including software loading, system reboots, and operational checks
- Install and integrate new releases, updates, and changes to COTS hardware and software
- Identify, diagnose, and address hardware failures or potential failure indicators
- Operate automated hardware management and diagnostic tools, including remote monitoring systems
- Interpret diagnostic results to maintain, repair, or upgrade hardware systems
- Plan, execute, and recommend preventative maintenance activities (with government approval)
- Provide recommendations for spare parts, spares programs, and bench stock planning and tracking
- Offer technical assistance to field service personnel as needed
- Support mission requirements requiring CONUS and OCONUS travel
- DoD 8570 IAT Level II
- One (1) of the following certifications:
- CompTIA A+ CE
- HDI-CSR (Customer Service Representative)
- HDI-SCD (Support Center Director)
- HDI-SCA (Support Center Analyst)
- ITIL Foundation
- Microsoft Office 365
Candidates must meet one of the following education and experience combinations and be a CCC Academy Graduate:
- High School Diploma or GED + 10+ years of relevant experience
- Associate’s Degree + 8+ years of relevant experience
- Bachelor’s Degree + 6+ years of relevant experience
- Master’s Degree + 4+ years of relevant experience
- PhD + 2+ years of relevant experience
- Experience supporting government or DoD environments
- Familiarity with COTS hardware and enterprise IT systems
- Strong troubleshooting and diagnostic skills
- Ability to work independently in field or remote environments
At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.