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Video Teleconferencing Technician L2

Colorado Springs, CO · Information Technology
Video Teleconferencing (VTC) Technician
Colorado Springs, CO
 
 Job Summary:
 
IT Veterans seeking a talented Video Teleconferencing (VTC) Technician to provide monitoring, maintenance, and advanced support of video communications for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). The candidate must be familiar with the use of VC Wizard VTC scheduling software, SharePoint, Service Central Ticketing System, Tandberg Management System (TMS), and other VTC support tools as needed. You must have an active TS/SCI clearance with the ability to gain and maintain a CI Poly. 

Responsibilities:
  •  Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers
  • Manage resource availability and conflicts for Video Networks
  • Ensure compliance with VTC network security policies and procedures
  • Possess understanding of H323 Protocol Stack
  • Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above
  • Knowledge of operating systems and applications as they pertain to the VTC environment
  • Interface with vendors to ensure proper performance of tools and software packages
  • Process Authorized Service Interruptions (ASI's) as directed by GDIT Management
  • Provide After Action Reports (AARs) for Problem Management resolution
  • Participate in special projects as required by GDIT Management
 
 Required Qualifications:
  • TS/SCI clearance with the ability to gain and maintain a CI Poly.
  • HS+8 years' experience/ AS+6 years' experience/ BS+4 years' experience/ MS+2 years' experience
  • DoD 8570 compliance or information assurance certification
  • Interpersonal Skills
  • Effective Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Customer Service oriented
  • Ability to work independently within a Team Concept
  • Ability to multitask in a stressful environment
  • NOC is 24x7 shift work; to include weekends and holiday for all employees
    • Day Shift: 6am – 2:30pm
    • Swing Shift: 2pm – 10:30pm
    • Mid Shift: 10:30pm – 6am

At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.
 
 
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