Unified Communications Tier II Tech L3 DC Washington, DC
IT Veterans is seeking a talented Unified Communication (UC) Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate will be responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC), Instant Messaging (IM), voice over IP (VoIP) on several networks, some analog phone services, and video streaming within the Enterprise, supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tiered level resolution and customer support on all managed endpoints plus scheduled or active Video Teleconferences. Candidate should be familiar with the use of Cisco Unified Communications Manager (CUCM), Multipoint Control Unit (MCU), Telepresence Management Suite (TMS) and various other tools as required; will become familiar with the use of VC Wizard.
Technical knowledge of VoIP / analog telephony systems, software, hardware, and Telecommunications standards, Unified Communications Manager, Unity Connection, and Unified Presence.
Technical knowledge of instant messaging systems, preferably Cisco Jabber.
Technical knowledge of video streaming to include set top box and Vbrick.
Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs and MCUs.
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
Manage resource availability and conflicts for Video Networks.
Possess understanding of TCP/IP, H323, E164 and SIP protocols.
Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles and misconfigurations.
Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
Ensure compliance with network security policies and procedures.
Create and report all outage notifications and network related issues according to standard operating procedures.
Provides system/equipment/specialized training and technical guidance to lower skill level employees.
TS/SCI clearance with the ability to gain and maintain a CI Poly.
Bachelor’s degree and 6 years’ experience
DoD 8570 compliance or information assurance certification – must have prior to starting
CCNA CCNP Collaboration (Highly Desired)
Effective Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Ability to work independently within a Team Concept
Ability to multi-task in a stressful environment.
Flexibility Requirement: ⦁ NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.