Colorado Springs, Colorado · Information Technology
Unified Communication Operations Tech L3 CO Colorado Springs, CO
IT Veterans seeking a talented Unified Communication (UC) Operations Technician to join a 24x7 NOC (Network Operations Center) team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise with an active TS/SCI clearance.
Technical knowledge of VoIP / PBX telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.
Technical knowledge of IM systems like Cisco Jabber or Microsoft Teams and Presence Services
Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
Manage resource availability and conflicts for Video Networks.
Possess understanding of dialing protocols to include H.323, E.164 and SIP.
Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.
Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
Ensure compliance with network security policies and procedures.
Create and report all outage notifications and network related issues according to standard operating procedures.
Provides system/equipment/specialized training and technical guidance to lower skill level employees.
Assist in responsibilities and participate in special projects as requested by management.
TS/SCI clearance with the ability to gain and maintain a CI Poly.
Bachelor’s degree and 6 years’ experience
Must have and maintain a DoD 8570 compliance or Information Assurance Certification (IAT Level II Cert) prior to start
Effective Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Desired Certifications in addition to IAT Level II:
NOC is 24x7 shift work; to include weekends and holiday for all employees ⦁ Day Shift: 6am – 2:30pm ⦁ Swing Shift: 2pm – 10:30pm ⦁ Mid Shift: 10:30pm – 6am
At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.