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VTC Administrator L2 CO

Colorado Springs, CO · Information Technology
VTC Administrator L2 CO
Colorado Springs, CO

Job Summary:
IT Veterans is currently seeking a talented VTC Administrator
with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate would be joining a 24x7 NOC (Network Operations Center) team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of VC Wizard, Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required.

  • Technical knowledge of VoIP / PBX telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.
  • Technical knowledge of IM systems like Cisco Jabber or Microsoft Teams and Presence Services
  • Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
  • Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
  • Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
  • Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
  • Manage resource availability and conflicts for Video Networks.
  • Possess understanding of dialing protocols to include H.323, E.164 and SIP.
  • Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.
  • Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
  • Ensure compliance with network security policies and procedures.
  • Create and report all outage notifications and network related issues according to standard operating procedures.
  • Provides system/equipment/specialized training and technical guidance to lower skill level employees.

Required Qualifications:
  • TS/SCI clearance with the ability to gain and maintain a CI Poly.
  • Bachelor’s degree and 4 years’ experience
  • Must have and maintain a DoD 8570 compliance or Information Assurance certification commensurate with technical objectives and services required within the task order - prior to start.
Certification Preferences:
  • Network+
  • CNNA
  • CNNP Collaboration (Highly Desired)
  • ITIL Foundations
Key Competencies:
  • Interpersonal Skills
  • Effective Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Customer Service oriented
  • Adaptability
  • Ability to work independently within a Team Concept
  • Ability to multitask in a stressful environment
Certification Preferences:
  • Network +
  • ITIL Foundations
  • Agile Foundations
  • CCT Collaboration (CLTECH)
  • CCNP Collaboration (CLFNDU)
  • CCNP Collaboration (CLCOR)
  • CCNP Collaboration (CLACCM) and or (CLCNF)
Flexibility Requirement:
    • NOC is 24x7 shift work; to include weekends and holiday for all employees
      • Day Shift: 6am – 2:30pm
      • Swing Shift: 2pm – 10:30pm
      • Mid Shift: 10:30pm – 6am
The proposed salary for this position in Colorado is $70,000.00 - $90,000.00.  Final salary will be determined on various factors. 

At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.

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