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Queue Manager

Washington, DC · Information Technology
Queue Manager
Washington, DC

IT Veterans seeking a Queue Manager with an active TS/SCI clearance.  The Queue Manager will manage and oversee all queues to ensure SLA compliance and improve customer experience through queue management.



Responsibilities:
 
  • Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements Identifies and analyzes business needs, conducts requirements gathering, and defines scope and objectives
  • Responsibilities may include, but are not limited to identifying and eliminating duplication, outsourcing opportunities, streamlining, centralizing, business
  • improvement processes, manufacturing improvement processes, and/or vendor selection

Required Qualifications:
  • TS/SCI clearance with the ability to gain and maintain a CI Poly.
  • Must have and maintain a DoD 8570 approved IAT II level certification


At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.
 
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