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UC/VoIP Administrator IV

Washington, DC · Information Technology
UC/VoIP Administrator IV
Washington, DC

 Job Summary:
 
IT Veterans is currently seeking a 
UC/VoIP Administrator IV to join our team.  You must have an active TS/SCI clearance with the ability to gain and maintain a CI poly.

 
Job Details:
  • Provide a high level of technical understanding for problem-solving and troubleshooting
  • Interact with hardware and software vendors to address issues when necessary
  • Use escalation standards and personal judgment to ensure timely resolution of problems
  • Provide training and support to employees when necessary
  • Resolve escalated trouble tickets from Service Desk
  • Work on-call shift rotations with other members of the department
  • Deploy and troubleshoot VOIP equipment such as Cisco UC equipment
  • Deploy and troubleshoot VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)
Requirements:
  • Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience may be substituted in lieu of a degree
  • Minimum eight (8) years of relevant experience in addition to education level
  • Must possess current DoD 8570 IAT II and CCNA (or equivalent) certifications
  • Experience working in a DoD or IC environment desired
  • Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph

At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.

 
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