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Unified Communications Engineer

Colorado Springs, CO · Information Technology
Unified Communications Engineer
Colorado Springs, CO
IT Veterans seeking a highly motivated Unified Communications Engineer to join our team. You must have an active TS/SCI clearance with the ability to gain and maintain a CI Poly. 
Job Summary:
Responsible for the design and development of Unified Communications systems.

  • Provides expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites.
  • Plans network layouts and configures systems for user environments.
  • Analyzes network topologies and traffic and capacity requirements.
  • Supports the acquisition of hardware and software as well as subcontractor services as needed.
  • May provide technical support and troubleshooting to users.
  • May perform network administration duties.
  • Provides guidance and work leadership to less-experienced network personnel and may have supervisory responsibilities.
  • Maintains current knowledge of relevant technology as assigned.
  • Participates in special projects as required.
  • Meet with various customers to determine strategic video and telephony needs.
  • Maintain proper documentation of systems configurations, to include drawings and standard operating procedures.
  • Review reports and logs for problems and identify appropriate solutions to include developing workflow for lower tier support levels.
  • Provide primary and backup support in maintenance of Video and UC hardware and software.
Required Qualifications:
  • TS/SCI clearance with the ability to gain and maintain a CI Poly.
  • HS+10 years' experience/ AS+8 years' experience/ BS+6 years' experience/ MS+4 years' experience
  • Administration of Linux and Windows Operating systems as it relates to UC architecture.
  • Strong analytical, reasoning, organization, time management and problem-solving skills.
  • Ability to meet strict deadlines.
  • DoD 8570 compliance or information assurance certification
  • Must have experience with:
    • Cisco Voice, chat, and Video collaboration systems, Microsoft Skype and interconnect with Cisco systems.  
  • Skills in:
    • Voice and Video Engineering, Infrastructure including Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.
  • Advanced knowledge in:
    • Cisco Unified Communications Systems, CUCM – Cisco Unified Communication Manager – Cisco Unified Call Manager – Cisco Call Manager, Cisco Voice DR, VoIP, Voice Engineering, Video Conferencing and Collaborative Tools, integrating video into Cisco Call Manager, Cisco Prime Collaboration Cisco Voice and Video Collaboration Systems, Cisco Voice Cluster, Cisco Voice DR
  • Experience with:
    • Cisco Data Networking switching and routing but expertise is in Voice, VoIP, and DVTC
    • Qos Quality of Service
    • Cisco Unity Connection
    • VCS
    • Streaming Video
    • Tandberg and Cisco Video devices including end points and Multi-point Control Units (MCU)s
    • UCCX – Cisco Unified Contract Center Express
    • UCCE – Cisco Unified Customer Contact Enterprise
    • CUCME – Cisco Unified Communications Manager Express

At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.
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